Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using StayQuester, you agree to the terms and conditions of this agreement and undertake to comply with them. If you do not agree to the above, please do not use this service.

2. User Accounts

When you create an account with us, you must always provide accurate, complete, and up-to-date information.

You are responsible for protecting your password
You must not share your account with others
You must notify us immediately of any unauthorized use of your account
We reserve the right to terminate accounts that violate our terms

3. Identity Verification

By providing a government-issued identification document during registration, you agree to the following:

StayQuester will verify and securely store your identity information for legitimate purposes
If you engage in illegal activities, fraud, or violate these Terms of Service, your verified identity may be shared with law enforcement
Your identity information will be retained for 7 years for legal compliance and fraud prevention purposes
You confirm that the provided identification is original, current, and belongs to you
Providing false identification violates these terms and may result in legal action

⚠️ Important: Your identity is used to verify you and protect all users on our platform. We take data security seriously and comply with all applicable privacy laws.

4. Property Listings

Hosts are responsible for the accuracy of their property listings:

All photos must accurately represent the property
Descriptions must be accurate and complete
Pricing must be clearly stated without hidden fees
Availability calendars must be kept up-to-date

5. Bookings and Payments

All bookings are subject to the following terms:

Payment is required during the booking process
Cancellation policies vary by property
Refunds are processed according to our cancellation policy
Additional fees may apply for extra services

6. Prohibited Uses

You may not use our service for the following purposes:

Illegal purposes or encouraging others to engage in illegal activities
Violating international, federal, state, or local regulations, rules, laws, or orders
Violating our intellectual property rights or the rights of others
Harass, abuse, defame, damage, deceive, slander, disparage, intimidate, or discriminate against any person
Transmitting false or misleading information

7. Contact Information

If you have any questions about these Terms of Service, please contact us:

StayQuester Support

Email: support@stayquester.com

Phone: +44 7848 162133