Privacy Policy

Last Updated: January 2024

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information that you provide to us directly, such as:

Account creation: Name, email address, password
Completing your profile: Profile picture, biography, location
Making a booking: Payment information, travel dates
Contacting us: Messages, comments, support requests
Using our services: Search history, preferences, device information

How We Use Your Information

We use the information we collect for the following purposes:

Providing and maintaining our services
Processing transactions and bookings
Sending you confirmations and updates
Improving our platform and user experience

Preventing fraud and ensuring security
Complying with legal obligations
Sending marketing communications (with your consent)
Providing customer support

Information Sharing

We may share your information in the following circumstances:

With Hosts and Guests

Basic profile information is shared to facilitate bookings

With Service Providers

Third-party services that help us operate our platform

For Legal Reasons

As required by law or to protect our rights

Cookies and Tracking

We use cookies and similar technologies for the following purposes:

Remembering your preferences and settings
Keeping you logged into your account
Analyzing how you use our platform
Providing personalized content and recommendations

Note: You can control your cookie settings in your browser, but if cookies are disabled, some features may not work properly.

Data Security

We apply appropriate security measures to protect your personal information:

Technical Security Measures

• Encrypting sensitive data
• Secure server infrastructure
• Regular security audits

Access Controls

• Limited employee access
• Multi-factor authentication
• Regular access reviews

Your Rights and Options

You have the following rights regarding your personal information:

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

StayQuester Support Team

Email: support@stayquester.com

Phone: +44 7848 162133

Address: 128 City Road, London, ECIV 2NX